Privacy & booking terms
What we do with your details, and what you can expect when you book a place.
Privacy notice
Who we are
P&S Collective is a partnership (vof) run by Sukanya and Pallavi. We are responsible for the personal data described here.
P&S Collective
KvK 42195348
info@pandscollective.com
What we collect and why
- When you book a workshop: your name, email address, billing address and your answers to the booking questions (food allergies yes or no, whether you're bringing your own object, how you heard about us). We use these to run your booking, send your invoice and prepare the workshop. Payment is handled by Stripe; we never see your full card or bank details.
- Food allergy details: if you email them to us, we use them only to plan the food for your workshop, with your consent, and delete them after the workshop.
- When you email us or message us on Instagram: your name, contact details and whatever you write, so we can reply.
- Invoices and payment records: Dutch tax law requires us to keep these for 7 years.
We don't sell your data, and we won't add you to a mailing list without asking first.
Photos at workshops
We take photos during our workshops and may share them on our Instagram (@pandscollective) and on this website. If you'd rather not appear, just tell us at the workshop and we'll keep you out of the photos we share. If you spot yourself in a photo you want taken down, email us and we'll remove it.
Who else handles your data
- Stripe processes payments and sends invoices and receipts.
- Namecheap (Private Email) hosts our email.
- Vercel hosts this website and keeps short-lived technical logs, such as IP addresses, for security.
- Google Fonts supplies the fonts on this site, so your browser shares your IP address with Google when a page loads.
- Instagram (Meta) handles any messages you send us there.
Some of these companies are based outside the EU and protect transfers with the EU's standard safeguards.
Cookies
This website doesn't use analytics, tracking or advertising cookies. When you pay, Stripe's checkout page uses its own cookies, which are needed to process the payment safely.
How long we keep things
- Invoices and payment records: 7 years.
- Booking answers and food allergy details: until the workshop is over.
- Emails and messages: as long as we need them to help you, and no longer than 2 years after we last heard from you.
- Photos: until you ask us to remove them.
Your rights
You can ask to see, correct or delete your data, ask for a copy of it, object to how we use it, or withdraw consent you gave earlier. Email info@pandscollective.com and we'll reply within a month. If you're unhappy with how we've handled your data, you can complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.
Booking terms
Booking and payment
Your place is booked once your payment through Stripe has gone through. Prices on this site include 21% VAT (btw). Stripe emails you an invoice for your booking.
If you can't come
Places can't be refunded, but you can pass yours on to someone else. Email us their name before the workshop so we know who to expect.
A workshop is a leisure activity on a fixed date, so the 14-day cooling-off period for online purchases doesn't apply.
If we have to cancel
If we cancel a workshop because of something we couldn't foresee, such as illness or a problem with the venue, you get a full refund to the card or account you paid with, within 14 days.
On the day
We provide all the materials you need. You're welcome to bring your own object; it's your responsibility while you're with us. Paint can stain, so wear clothes you don't mind getting paint on.
Questions or complaints
Email info@pandscollective.com and we'll get back to you within a few days. These terms are governed by Dutch law.